SHIPPING INFORMATION
We provide secure, fast and tracked global cross-border shipping services for all human hair products, covering most countries and regions around the world. All orders are shipped strictly in accordance with international logistics standards to ensure safe and intact delivery of products.
1. SHIPPING PROCESSING TIME: After your order payment is confirmed, we will complete product quality inspection, packaging and delivery within1-3 working days. Orders on weekends and public holidays will be processed uniformly on the next working day.
2. GLOBAL SHIPPING TIME: The international logistics delivery time is affected by the destination country, logistics channel and customs clearance efficiency. The conventional delivery cycle is as follows: North America & Europe: 7-15 working days; Australia & Southeast Asia: 5-12 working days; Other regions: 10-20 working days. Peak seasons and customs inspection may cause slight delays, which belong to normal logistics situations.
3. SHIPPING FEE STANDARD: The shipping fee is calculated according to the product weight, volume and destination country, and the specific freight will be automatically displayed on the order settlement page. We will launch regular free shipping and preferential freight activities from time to time, please pay attention to the website activity updates.
4. LOGISTICS TRACKING: After the goods are delivered, we will send the official logistics tracking number to your registered email. You can query the real-time logistics transportation status through the official logistics platform at any time.
5. CUSTOMS & TARIFF RULES: International orders may incur local import tariffs, customs duties and handling fees of the destination country, which shall be borne by the customer. We do not bear the tariff costs and customs clearance risks caused by local policies of the destination country.
6. SHIPPING SAFETY GUARANTEE: All products are packed with professional shockproof and dust-proof packaging materials to avoid damage, extrusion and pollution during transportation. For lost or severely damaged orders caused by logistics problems, we will provide reshipment or refund solutions after verification.